Cindy Condella doesn’t expect respect from until she proves she is able to do their job right along them. “A true professional must appreciate and respect all the jobs needed to complete a task. Effective leadership requires setting a positive example, motivating and empowering each individual, and building solid relationships. I understand the relevance of teamwork and realize I cannot be successful without strong team members,” she says.
As director of wedding and special events at the Radisson Lackawanna Station, she is responsible for booking and detailing weddings and other social and corporate events. In this capacity, she enjoys the diversity of the clients she meets. “They rely on me to communicate their wishes to the other members of our team, which I take very seriously,” she says.
Condella began working as a bus person when she was 16 and found she had a knack and love for the hospitality business, and continued to acquire different skills in the industry. Seven years ago she took the opportunity to make the change from food and beverage operations to sales, which she says has been a successful shift in her career.
She’s had many mentors and she says she has learned from a variety of educators, managers and co-workers along the way. “The diversity of the people in the hospitality industry is vast and there are lessons to be learned from all personalities,” she says.
Her advice to others is to be open to opportunities and experiences outside your training and comfort level. “Learn from those who have been in your chosen field. Lessons are learned from both strong and weak leadership. Lastly, actions do indeed speak louder then words.
Her parents, married 40 years, have defined the meaning of hard work and commitment.